Shipping & Returns

Return online or in store

Send it back via our returns portal or return it at a HoMie retail store

1–3 business days

Order processing

30-day returns

Return eligible online purchases within 30 days of delivery

DOMESTIC SHIPPING

Orders are currently processed within 1–3 business days from the time of payment.

Standard shipping is $11.99 within Australia.
Free standard shipping applies to orders over $120
Express shipping is $17.99 within Australia.
Express shipping may not be available during selected campaigns or on pre-orders.
Delivery times may vary during busy periods, including holidays and sales.

INTERNATIONAL SHIPPING

International shipping is $49.
Free international shipping applies to orders over $400.
International orders are currently estimated to arrive within 3–5 business days from payment.

Delivery times may vary depending on your destination and during busy periods.

RETURNS

Changed your mind? Eligible purchases can be returned or exchanged within 30 days. For online orders, the 30-day return period begins from the date your order is delivered. Online purchases can be returned by post through our returns process or brought into a HoMie retail store.

To be eligible for a return:

Items must be unworn, unwashed and unused.
All original tags and labels must still be attached.
Items must be returned within the applicable 30-day return period.
Proof of purchase may be required.

The following items aren't eligible for change-of-mind returns:

Gift cards
Sale and clearance items
Items marked Final Sale on the product page

One-off pieces from the REBORN range can be exchanged for another item or returned for store credit only. Your rights under Australian Consumer Law aren't affected by this returns policy.

HOW TO RETURN OR EXCHANGE

Ready to return or exchange something?

For online orders, use our returns portal to start your return or exchange and organise return shipping.

Prefer to bring it in? Eligible online purchases can also be returned or exchanged at a HoMie retail store within 30 days of delivery.

Before returning your item, make sure it is:

Unworn, unwashed and unused
In its original condition
Returned with all original tags and labels attached

If you're returning in store, please bring your order confirmation or proof of purchase.

Once your item is received and checked by our team, your return or exchange will be approved if it meets our return conditions.

START A RETURN

FAULTY OR INCORRECT ITEMS

Something not right with your order?

If you've received an item that's faulty, damaged or incorrect, get in touch with us before sending it back.

Email returns@homie.com.au with:

Your order number
A quick description of the issue
Photos where possible

Our team will review it and help organise the next steps.

EMAIL US

Ready to return or exchange something?

Use our online returns portal to start your return or exchange and organise your return shipping.

Before sending anything back, make sure your items are in their original condition, clean and with all tags attached.

Once your item is received, checked and processed by our team, your return or exchange will be approved if it meets our return conditions.

We'll let you know by email once it's been processed.

START A RETURN OR EXCHANGE

What is Checkout+ Coverage?

If you opt in to Checkout+ Coverage at checkout, your return shipping label is included, allowing you to return eligible items for an exchange or store credit without paying for return shipping.

If you don't purchase Checkout+ Coverage, you can still return eligible items, but you'll be responsible for the cost of the return shipping label.

All returns are still subject to our Returns Policy and must meet the eligibility requirements outlined above.

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