Shipping & Returns
Need to send something back? No stress. You can find everything you need to know about shipping, returns and exchanges below.
Shipping & Returns
Need to send something back? No stress. You can find everything you need to know about shipping, returns and exchanges below.
CHRISTMAS CUT-OFFS 🎄 VIC 22 DEC • NSW 18 DEC • ACT 17 DEC • QLD 16 DEC • SA 18 DEC • WA 11 DEC • TAS 14 DEC • NT 30 NOV • EXPRESS METRO 23 DEC
Send it back via our returns portal or return it at a HoMie retail store
Order processing
Return eligible online purchases within 30 days of delivery
DOMESTIC SHIPPING
Orders are currently processed within 1–3 business days from the time of payment.
- Standard shipping is $11.99 within Australia.
- Free standard shipping applies to orders over $120
- Express shipping is $17.99 within Australia.
- Express shipping may not be available during selected campaigns or on pre-orders.
- Delivery times may vary during busy periods, including holidays and sales.
INTERNATIONAL SHIPPING
- International shipping is $49.
- Free international shipping applies to orders over $400.
- International orders are currently estimated to arrive within 3–5 business days from payment.
Delivery times may vary depending on your destination and during busy periods.
PRE-ORDERS
HOW PRE-ORDERS WORK
Pre-order items are made or ordered based on customer demand and are not available for immediate dispatch.
Payment is taken in full at the time your order is placed. The estimated dispatch date or dispatch window will be clearly displayed on the product page before purchase.
As pre-order quantities are produced based on confirmed orders, we may not hold additional stock once production is complete. For this reason, pre-order items are not eligible for change-of-mind returns, exchanges or size changes.
DISPATCH & MIXED ORDERS
Please check the product details and size guide carefully before placing your order. Once a pre-order has been placed, it cannot be cancelled for change of mind.
Estimated dispatch dates are provided in good faith but may change due to production, freight or circumstances outside our control. If we expect your order to be significantly delayed beyond the original dispatch window, we’ll contact you with an updated timeframe and the option to continue with your order or receive a refund for the affected item.
RETURNS & YOUR RIGHTS
Once dispatched, you’ll receive tracking by email and our standard shipping timeframes will apply. If your order contains both pre-order and in-stock items, [all items will ship together once the pre-order item is ready / available items may be shipped separately].
None of the above limits your rights under the Australian Consumer Law. If your item is faulty, damaged, significantly different from its description or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund. Where replacement stock is unavailable, we’ll provide the appropriate remedy under Australian Consumer Law. ACCC
RETURNS
For change of mind returns, items must be returned within 30 days with proof of purchase. Please note that sale and clearance items cannot be returned, exchanged, or credited for change of mind. This does not affect your rights under the Australian Consumer Law, including your rights to a repair, replacement, or refund for faulty or misdescribed goods.”
We do not offer refunds or exchanges for change of mind on sale, promotional, or clearance stock. Statutory consumer guarantees under the Australian Consumer Law still apply.
HOW TO RETURN OR EXCHANGE
Ready to return or exchange something?
For online orders, use our returns portal to start your return or exchange and organise return shipping.
Prefer to bring it in? Eligible online purchases can also be returned or exchanged at a HoMie retail store within 30 days of delivery.
Before returning your item, make sure it is:
- Unworn, unwashed and unused
- In its original condition
- Returned with all original tags and labels attached
If you're returning in store, please bring your order confirmation or proof of purchase.
Once your item is received and checked by our team, your return or exchange will be approved if it meets our return conditions.
FAULTY OR INCORRECT ITEMS
Something not right with your order?
If you've received an item that's faulty, damaged or incorrect, get in touch with us before sending it back.
Email returns@homie.com.au with:
- Your order number
- A quick description of the issue
- Photos where possible
Our team will review it and help organise the next steps.
Ready to return or exchange something?
Use our online returns portal to start your return or exchange and organise your return shipping.
Before sending anything back, make sure your items are in their original condition, clean and with all tags attached.
Once your item is received, checked and processed by our team, your return or exchange will be approved if it meets our return conditions.
We'll let you know by email once it's been processed.
What is Checkout+ Coverage?
If you opt in to Checkout+ Coverage at checkout, your return shipping label is included, allowing you to return eligible items for an exchange or store credit without paying for return shipping.
If you don't purchase Checkout+ Coverage, you can still return eligible items, but you'll be responsible for the cost of the return shipping label.
All returns are still subject to our Returns Policy and must meet the eligibility requirements outlined above.
Donations & Fundraising
For fundraising or donation enquiries, visit our donation page or support HoMie through MyCause.
Donations & Fundraising
For fundraising or donation enquiries, visit our donation page or support HoMie through MyCause.
